Shift the Conversation
How AI and Automation Improve Customer-Service Efficiency
5 min read • Written by Kate
Driving efficiency in customer service can be a large, multi-step effort for many brands. Creating a streamlined customer-service process for both agents and customers is critical for any business, no matter the size. According to Microsoft’s 2017 survey, 56% of global customers stopped doing business with a brand because of poor support experience. So how can companies transform these less-than-desirable experiences into customer-service wins? …
Customer Service Chatbot – Designed to Help Your Business
9 min read • Written by Jade
Increasingly, brands are looking at innovative ways to meet rising customer expectations and remain relevant in a digital-first world. One such tactic is to use bots and automation to streamline manual and time-consuming processes and improve the user’s experience.
Read Post
Customer self-service: Empower your customers to help themselves
5 min read • Written by Jade
In our digital-first world, we’ve become accustomed to instant gratification. For brands, this means providing solutions and answers to customers’ questions in a near-instant. Take too long and your customers won’t be happy. This is where offering customer self-service …
Read Post
SMS vs. In-App Service: Which is Right for You?
5 min read • Written by Jade
Mobile experiences are eating the world. Today, more than half of all web traffic comes from mobile devices. Customers increasingly turn to mobile apps, mobile messaging channels, and mobile web experiences to interact with brands.
Read Post